Terms and Conditions

Orders

All orders are binding. In case of delivery delays you will be informed as quickly as possible via e-mail.

Prices and Descriptions

Our CHF prices are recommended sales prices including the legally prescribed VAT. Prices in Euro are fixed German retail prices including legally prescribed VAT.
Binding product prices and shipping costs will be indicated not later than in the out-basket provided the destination of delivery was chosen correctly.
Prices, descriptions and publication dates are subject to change at any time.

Payment Information

PayPal

Your payment transaction will be handled by Paypal via a certified, secure HTTPS connection.

Credit Card

We accept Visa and Master.
Your payment transaction will be handled by Heidelpay via a certified, secure HTTPS connection.

Money Transfer

You can easily pay via money transfer.

Import Costs

In the case of deliveries to addresses in non-EU countries (beside Switzerland) additional import costs may accrue (customs, VAT, handling costs). These vary according to legal requirements in the country of delivery as well as by the weight and value of the shipment.
Customs clearance and payment of taxes in the country of delivery for all shipments is always a matter of the customer and recipient of the goods respectively.

Type and Time of Delivery

Your order will be processed immediately. In the case of delays you will be informed. The delivery time is determined by the type of delivery and the delivery date of the title. Delivery times can not be guaranteed.

Within Switzerland: “Economy” delivery (3–5 days upon receipt of the order)
Outside Switzerland: “Economy” delivery from Germany (time depending on destination)

Reservation of Proprietary Rights

Until receipt of payment the goods remain the property of the publisher. In the case of late payment the publisher has the right to withdraw from the contract and to request return of the purchased goods.

Cancellation of Orders

Orders can be cancelled at any time. We will take back goods which have already been delivered in perfect, saleable condition within 14 days against a credit note. Please always give your invoice number and the reason for return. The return of the goods shall be done at the risk and expense of the customer.

Errors in Fulfilling Orders or Production Defects

In the case of errors in fulfilling orders or production defects we will exchange the item in question for one in perfect condition. 

Privacy Policy

Braun Publishing AG has committed themselves to protect the privacy of all persons who use our website. No personal information regarding the user will be shared with any outside person or company.

Court of Jurisdiction

The court of jurisdiction is Salenstein. The provisions of Swiss law apply, also when the order originates from outside Switzerland, or is delivered outside Switzerland.

Salenstein, January 2017

BENTELI
Imprint of Braun Publishing AG

Arenenbergstrasse 2
CH-8268 Salenstein
T: +41 44 586 29 43
info(at)benteli.ch

Facebook

© 2017 Braun Publishing